FAQ
HAVE A QUESTION? YOU MIGHT BE ABLE TO FIND YOUR ANSWER HERE. HERE'S OUR MOST FREQUENTLY ASKED QUESTIONS.
PRODUCT-RELATED QUESTIONS
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What materials are your products made of?
Our products are primarily made from a blend of cotton, polyester, nylon, and spandex. These materials offer a balance of comfort, durability, and performance.
We're continually exploring more sustainable materials and production processes to minimize our environmental impact. Stay tuned for updates on our commitment to eco-friendly fashion.
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Are your products machine washable?
Yes, most of our products are machine washable. For optimal care, we recommend washing them in cold water on a gentle cycle. To preserve the quality of your garments, it’s best to air dry or tumble dry on low heat.
Please refer to the wash label found inside our products as well the product page under details where it says care instructions.
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Where do I find the sizing chart for the products?
You can find it on the product page and scroll down until you see the drop down menus that say Details, Size Chart, Model review, and Shipping
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Do you offer a size exchange policy?
Contact UsYes, we offer a size exchange policy. Please contact us using the link below to initiate a size exchange.
ORDERING & SHIPPING
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How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Once your order is processed, you can expect to receive it within 2-5 business days. Please note that these are estimates and actual delivery times may vary.
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What are your shipping costs?
Shipping costs vary depending on your location and the weight of your order. You can calculate the exact shipping cost for your order by adding items to your cart and proceeding to checkout.
Please note that shipping times may vary based on your location and the shipping method selected.
We also offer free shipping with any order over $100
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What is your return policy?
ReturnThe link below will give you detailed instructions on requirements and how to return an item.
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How do I track my order?
To track your order, you have two options:
- Account: Log in to your account and view your order history for the latest updates.
- Confirmation Email: Check your confirmation email for a tracking number and use it to track your package on the shipping carrier's website.
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Can I cancel or modify my order?
Contact UsYes! Just contact us and follow the instructions on the page to this link.
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What payment methods do you accept?
We accept the following payment methods: Apple Pay, Google Pay, PayPal, and Shop Pay.
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Is my personal information secure?
Privacy PolicyYes, your personal information is secure. We take data privacy seriously and have implemented strong security measures to protect your information. For more details, please refer to our Privacy Policy.
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How do I redeem a discount code?
To redeem a discount code, simply enter the code at checkout. The discount will be automatically applied to your order total.
For the latest discounts and promotions, we recommend creating an account and subscribing to our email newsletter. This way, you'll be the first to know about new arrivals, exclusive offers, and special discount codes.
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What is your order processing time?
Most orders are processed within 1-2 business days. However, during peak times, processing may take up to 3 business days. Once your order is processed, you'll receive a shipping confirmation email with tracking information.
CUSTOMER SERVICE
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What are your business hours?
We're committed to providing excellent customer service.
Our shipping department operates Monday through Friday from 8 AM to 7 PM and on Saturdays from 8 AM to 2 PM.
You can reach our customer service team during the same hours: Monday through Friday from 8 AM to 7 PM, and Saturdays from 8 AM to 2 PM.
We strive to respond to inquiries and process orders as quickly as possible.
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How do I resolve an issue with my order?
ContactIf you're experiencing any issues with your order, the best way to resolve it is to contact our customer service team. Our dedicated customer service team will work diligently to address your issue and provide a satisfactory solution.
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Do you offer warranty or guarantee on your products?
Make a ReturnWe don’t offer a formal warranty or guarantee on our products. However, we’re committed to customer satisfaction. If you’re not completely satisfied with your purchase, you can initiate a return or exchange. Please visit our ‘Make a Return’ page for more information on our return policy and process.
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Can you help me find the right product for my needs?
Absolutely! We’re here to help you find the perfect product for your needs. To make your shopping experience as smooth as possible, we've created a section called "Holy Heat." This section is designed to inspire you with outfit ideas and provide information on what each product can be best used for.
By exploring "Holy Heat," you can discover how different pieces can be combined to create stylish and functional looks. Whether you're looking for workout gear, casual wear, or something in between, we've got you covered.
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How do I leave a product review?
To leave a product review, simply head over to the product page and scroll down to the "Customer Reviews" section. You'll find a button or link that says "Write a Review." Click on it, and you'll be able to share your thoughts and experiences with the product.
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SUSTAINABILITY & ETHICS
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How do you reduce your environmental impact?
We're committed to minimizing our environmental impact at every stage of production. Here's how:
- Sustainable Materials: We prioritize eco-friendly fabrics like organic cotton, and recycled polyester, reducing our reliance on harmful chemicals and resource-intensive processes.
- Ethical Sourcing: We partner with suppliers who share our commitment to fair labor practices and sustainable production methods.
- Reduced Waste: We strive to minimize waste by optimizing production processes and implementing recycling programs.
- Responsible Packaging: We use recyclable and biodegradable packaging materials to reduce our impact on landfills.
By prioritizing sustainability, we aim to create stylish and functional clothing that respects the planet and its resources.
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What do you do with your returns or exchanges?
We believe in giving back to the community. Any returned or exchanged items that are still in good condition are donated to local charities and organizations that support those in need. This allows us to extend the life of these garments and help those who might not otherwise have access to quality clothing.